Ingredients Questions:
What makes Fully Functional Cookies, functional?
Fully Functional Cookies are your new go to snacks, baked in small batches and packed with all the good stuff: Fair Trade coffee, protein, superfoods, antioxidants, and detoxifying spices. They’re here to fuel your day and keep you thriving.
Are Fully Functional Cookies allergen free?
If you're eyeing Great Full, you're in luck—this bad boy is free of eggs, dairy, and soy. 🎉 Snap Back? Also soy-free, so you can munch away. But heads up, the rest of our delicious lineup does have eggs, dairy, and soy. And a quick call out: some flavors have nuts, and they're all baked in our super nutty bakery! 🌰 So, check those labels, and snack smart!
Is there a plant-based or vegan friendly option?
Say hello to Great Full, our soft-baked, vegan-friendly sweet potato cranberry cookie that’s got the chickens and cows giving a standing ovation! No added dairy or eggs in this delicious treat, though it's not officially vegan certified. Still, it’s a fantastic choice for our plant-based friends!
Are Fully Functional Cookies Kosher?
While Fully Functional Cookies aren’t chilling with the kosher crowd, our Snack Yums line is here to save the day with its OU-D certification! Check out www.snackyums.com for all the delicious details.
How long do Fully Functional Cookies stay fresh?
Fully Functional Cookies are enjoyed anytime - just check out the packaging for the best-by date! They’re so delicious you might not need to worry about it. Just store them in a cool, dry place and try not to eat them all at once.
Shipping Questions:
Do you offer free shipping?
To make your Fully Functional cookies even sweeter, we'll eat the shipping costs for every order - so yes! Shipping is free!
When will I receive my order?
Our parcel packing pixies will get your order all ready for its trip within a day or two of your order. The voyage from us to you should be 3-4 days, but sometimes traffic, weather or planes, trains and automobiles in need of a nap add an extra day or two. If you haven't received your cookies within 7 days of ordering, shoot us an email at functional@thecookiedepartment.com with your order number.
Can I ship to multiple locations in the same order?
Oh, we'd love to perform a magic trick and split your package into multiple destinations, but alas, our postal service isn't quite Hogwarts Express! However. Feel free to unleash your inner shopping spree champion and place as many orders as you desire.
What if my order is delivered damaged or the wrong cookies were sent?
Oh no, it sounds like your cookies took a detour! Don't worry, though. If your cookies arrive looking like they've had an unacceptably rough day or if you find yourself staring at a surprise flavor you didn't order (although who knows, it might be the start of a delicious new adventure), just reach out to us at hello@thecookiedepartment.com and we will make sure you get the cookies you really wanted. Because life’s too short for cookie mix-ups!
Do you accept returns?
No. We can't put the cookies back in the oven, but we'll happily bake you some new ones if we made a mistake on your order.
Do you ship to PO Boxes?
We do not ship to PO Boxes, so please use a valid street address.
Do you ship outside the US?
Not yet, but are cookie team are busy working on other destinations.
Customer Service Questions:
How do I contact you?
Got a question? We’re all ears (and cookies)! Drop us an email at functional@thecookiedepartment.com or give our Cookie Customer Care team a call at 646-568-5657. We’re here Monday through Friday, 9am - 5pm PST, ready to talk all things cookies!
Can I change my order?
Well, if our team has already fired up the assembly line and sent your goodies off on a whirlwind adventure through the shipping world, then unfortunately we will not be able to make any changes, just the consolation prize of enjoying your Fully Functional cookies and satisfying those snack cravings!
Can I buy Fully Functional Cookies at my local store?
While our Fully Functional friends have yet to grace the aisles of your local grocery store, fear not, dear cookie lover! Keep your eyes peeled and your taste buds primed because we expect your local store to be bursting with functional goodness soon.
Do you offer discounts?
Great deals may pop into your inbox out of nowhere, just like that slightly annoying but greatly appreciated neighbor that randomly drops by with cookies.
Can I buy Fully Functional Cookies wholesale or in bulk?
We understand the insatiable craving that can only be satisfied by a mountainous pile of them. So, whether you're planning the ultimate cookie party or aiming to build a fortress in your pantry, just shoot us an email at functional@thecookiedepartment.com and our team of cookie architects will be thrilled to answer your questions.
Where are Fully Functional Cookies made?
It's a cookie baking party in the USA!
My order arrived and the cookies were soft / melted. What should I do?
Simply just chill. Our Fully Functional Cookies are soft-baked by design, so a little extra softness due to warm weather just makes them even gooey-er. If your cookies seem a bit too melty, just pop them in the fridge for a bit to let them firm up and get back to their delicious selves.If you run into any serious issues, just snap a few photos and send them our way at functional@thecookiedepartment.com. Our team will be happy to assist!
Subscription Questions:
Does subscribing give me an ongoing discount?
Absolutely! Prepare to enter a world where coupons flow like a chocolate fountain in a candy-coated breeze!
Can I make changes, pause or cancel my subscription?
But of course! Think of your Fully Functional Cookies subscription as your sweet tooth fairy godmother. Want more cookies next time? Need a cookie-cation? And if you ever feel like it's time to part ways (though we'll miss you dearly), canceling is as easy as saying "The cookie has crumbled!"
How often will I receive a shipment of Fully Functional cookies?
Ah, the rhythm of cookie time is entirely in your hands. Whether you're in the mood for a weekly cookie fest, or even a monthly cookie-athon, simply pick the frequency that tickles your taste buds and voilà! Your cookies will arrive on cue.